Job
Core
Respond to customer queries via phone, email, chat, or ticketing system; assist users with product features; conduct quality assurance on product releases; gather customer feedback.
Role type
Customer Support Representative
Builds
Customer support operations for enterprise software solutions
Domain
FinTech / RegTech / Corporate Administration
Deliverable
client delivery
Required skills
Customer support, product guidance, quality assurance, feedback collection, help desk software, remote support tools
Preferred skills
FinTech and RegTech industry knowledge, Corporate Administration, KYC, Screening, fiduciary/corporate services sector experience
Technologies
Help desk software, remote support tools
Responsibilities
Respond to customer queries, assist customers with product usage, guide users through features, conduct quality assurance on product releases, provide training to customers, gather customer feedback, assist in training other support personnel (via careerplan.io/jobs/36034-job)
Seniority
Mid-level, 5+ years experience