Teamlead Customer Service (m/w/d)
Core
Lead the entire Customer Service organization in a medical technology company, ensuring high customer orientation and smooth operational processes.
Role type
Senior team lead / manager for customer service
Builds
Customer service operations and order fulfillment processes for medical technology clients
Domain
Medical technology / Healthcare
Deliverable
client delivery
Required skills
Team leadership, operational process management, order fulfillment oversight, escalation management, process optimization, KPI monitoring, cross-functional collaboration, ERP system management, reporting
Preferred skills
Digitalization projects, continuous improvement of customer experience
Responsibilities
Lead and develop the Customer Service team, oversee order processing from order to delivery, manage customer inquiries and complaints, optimize service processes, monitor KPIs, collaborate with Sales, Logistics, Procurement, Production, and Finance, ensure data quality in ERP systems, create reports for management, participate in digitalization projects