Customer Service Team Lead
Core
Lead and mentor a team of Customer Service Representatives to deliver exceptional customer experiences and streamline operations.
Role type
Senior Customer Service Team Lead
Builds
Customer service operations and team performance
Domain
Customer Support / Business Services
Deliverable
dashboards & analysis
Required skills
Team leadership, performance management, operational oversight, escalation handling, cross-functional collaboration, process improvement, data analysis, reporting, stakeholder management
Preferred skills
Leadership training, business degree
Technologies
None stated
Responsibilities
Mentor and coach CSRs to meet performance goals; manage daily workflows and monitor team metrics; handle complex escalated customer issues; partner with internal departments to streamline processes; analyze service metrics and prepare reports for senior management.
Seniority
Senior, hands-on IC