Mitarbeiter After Sales (m/w/d)
On-site
Core
Handling customer inquiries, complaints, and service cases for machinery in the food industry.
Role type
After Sales Support Specialist
Builds
Customer service and support processes
Domain
Food industry machinery
Deliverable
client delivery
Required skills
Customer service, complaint handling, order coordination, process optimization, MS Office, ERP/CRM systems
Preferred skills
Technical understanding, German and English language skills
Responsibilities
Handling customer inquiries, processing complaints and warranty cases, coordinating spare parts orders, monitoring open cases, collaborating with internal departments
Seniority
Mid-level, hands-on IC