Mitarbeiter Aftersales & Kundenservice (Innendienst) im Sonderanlagenbau (w/m/d)
Core
Handling customer inquiries, order processing, and technical support for service and spare parts in custom machinery manufacturing.
Role type
Aftersales & Customer Service (In-house)
Builds
Service and spare parts solutions for national and international clients
Domain
Industrial machinery manufacturing
Deliverable
client delivery
Required skills
Technical understanding, ERP system proficiency, MS Office, German (fluent), English (fluent) (via careerplan.io/jobs/2578444-mitarbeiter-aftersales-kundenservice-innendienst-im-sonderanlagenbau-wmd-at-maurer-atmos-m)
Preferred skills
Experience in customer service, sales in-house, or aftersales, additional foreign languages
Responsibilities
Process incoming customer inquiries including technical coordination and order fulfillment, Provide phone and written support for service and spare parts, Conduct initial technical analysis of malfunctions and support solution finding, Advise customers on spare parts, maintenance, and service services, Maintain customer, order, and machine data in ERP system, Contribute to the optimization and development of the aftersales department