Kundenbetreuer*in (m/w/d) – Ersatzteilverkauf
Core
Support major industrial customers in an international environment by handling spare parts inquiries, order processing, and contract management.
Role type
Customer service representative (spare parts sales)
Builds
Spare parts orders and framework agreements for industrial machinery customers
Domain
Industrial machinery and plant construction
Deliverable
client delivery
Required skills
Order processing, quotation calculation, contract management, customer communication, complaint handling
Preferred skills
MS-Office, SAP
Technologies
SAP, MS-Office
Responsibilities
Handle and prepare customer inquiries in the spare parts business, manage daily customer communication via phone or email, create and track quotations, develop and maintain framework agreements for key customers, record orders and monitor delivery dates, handle complaints
Seniority
Entry to Mid-level