Key Account Manager (m/w/d) E-Commerce
Core
Managing B2B e-commerce customers, developing D2C online shop strategies, and integrating omnichannel processes for a global pet care brand.
Role type
Senior Key Account Manager (E-Commerce)
Builds
D2C online shop expansion, B2B customer onboarding and governance, cross-customer e-commerce processes
Domain
Pet care / FMCG / E-Commerce
Deliverable
product features
Required skills
B2B sales, strategic planning, analytical skills, project management, omnichannel integration
Preferred skills
Agency management, brick-and-mortar retail support
Technologies
E-commerce platforms, marketplaces
Responsibilities
Manage B2B customers (e.g., Zooplus) across country-specific marketplaces; onboard and develop additional e-commerce customers; develop and expand the D2C online shop; establish standards for customer management; support online accounts in brick-and-mortar retail
Seniority
Mid-Senior, hands-on IC