Teamleiter Inkasso – Schwerpunkt Outbound-Telefonie (m/w/d)
Core
Leading an outbound debt collection team, managing daily phone activities, and ensuring high performance and quality in contact with debtors.
Role type
Team Lead (Outbound Debt Collection)
Builds
Outbound debt collection operations and team performance
Domain
Financial services / Debt collection
Required skills
Outbound debt collection experience, team leadership, KPI and performance management, coaching, process optimization, regulatory compliance knowledge, digital systems proficiency
Preferred skills
Experience in call center or customer service, transformation project involvement, leadership program participation
Responsibilities
Leading and developing the outbound debt collection team, steering daily phone activities, managing KPIs and performance metrics, coaching staff on communication and objection handling, optimizing outbound processes, analyzing performance data, collaborating with operations and IT, implementing new debt collection systems
Seniority
Mid-level, hands-on IC leader
