Bilingual Collections Agent
Core
Handle inbound and outbound collections calls, negotiate payment arrangements, and resolve delinquent accounts for customers.
Role type
Bilingual collections agent (IC) (via careerplan.io/jobs/BA-006-D9-371-bilingual-collections-agent-at-resolvglobal)
Builds
Collections outcomes for third-party debt portfolios
Domain
Financial services / Debt recovery
Deliverable
client delivery
Required skills
Inbound/outbound call handling, payment negotiation, FDCPA compliance, objection handling, performance target achievement, bilingual communication (English/Spanish)
Preferred skills
Third-party collections experience, hybrid/remote work experience
Technologies
Collections software, CRM
Responsibilities
Contact customers regarding delinquent accounts, negotiate payment arrangements, handle objections and difficult conversations, maintain accurate documentation of interactions, follow collections policies and compliance requirements, meet individual and team performance targets
Seniority
Entry-level to Mid-level, hands-on IC