Service- und Incidentmanager/in (w/m/d)
Core
Coordinate service delivery and incident management for a modern IT infrastructure serving the Lower Saxony justice system, including networks, servers, databases, and client management.
Role type
Senior IT Service and Incident Manager
Builds
IT infrastructure services for the Lower Saxony justice system and the Central Office for Cybercrime Lower Saxony
Domain
Public sector / Justice / IT Operations
Required skills
IT infrastructure operations, incident management, problem management, network administration, server systems, database management, client management, complex troubleshooting, organizational skills, written communication, English technical skills
Preferred skills
Data protection knowledge, IT security basics, C1 German, English, travel readiness (via careerplan.io/jobs/10001-1003793677-S-service-und-incidentmanagerin-wmd-at-zentraler-it-betrieb-justiz-niedersachsen)
Technologies
Networks, Servers, Databases, Client Management, Electronic Case File, Electronic Legal Traffic
Responsibilities
Coordinate service delivery for IT infrastructure services, monitor operational status and initiate processes, handle local incident and problem management, provide and operate IT infrastructure for the Central Office for Cybercrime Lower Saxony
Seniority
Senior, hands-on IC