Incident Engineer
Core
First point of contact for production incidents, monitoring systems, and coordinating resolution to ensure maximum service availability and performance for customers.
Role type
Incident Engineer (NOC)
Builds
Service availability and performance for customer-facing brands
Domain
IT Operations / Infrastructure / Cloud
Deliverable
client delivery
Required skills
Detection, correlation, and analysis of events; Executing mitigation steps; Managing ticket systems; Dispatching and escalating tickets; Direct contact with 3rd party providers; General IT knowledge in Windows/Linux/SQL/Cloud computing/Virtual environments
Preferred skills
Analytical thinking; Ability to work under pressure
Technologies
Windows, Linux, SQL, Cloud computing, Virtual environments
Responsibilities
Monitoring systems; Coordinating handling and resolution of infrastructure incidents; Managing ticket system for incidents, events, and maintenance; Dispatching and escalating tickets to support groups; Maintaining notification and ticket updates across multiple channels; Serving as single point of contact for production issues communication
Seniority
Individual Contributor
