Offene Stelle: Kundenbetreuung
On-site
Core
First-line customer support via email and phone, troubleshooting software issues, and testing the company's own software to find bugs.
Role type
Customer Support Specialist
Builds
Customer support workflows and software testing for internal use
Domain
Software / Customer Support
Deliverable
client delivery
Required skills
Written and verbal communication, technical troubleshooting, self-management, documentation skills, proactive problem-solving
Preferred skills
Training delivery, survey project implementation, conceptual software development
Responsibilities
Answer customer inquiries via email or phone, resolve simple documentation-based questions, troubleshoot complex software issues and escalate when necessary, test company software to identify bugs
Seniority
Individual Contributor