IT Service Manager (all genders)
Core
Manage financial, technical, and organizational responsibility for outsourced IT Managed Services for new and existing clients, acting as the primary point of contact and interface between clients and service delivery units.
Role type
Senior Service Manager (Managed Services)
Builds
IT infrastructure and business applications for mid-sized and large enterprises
Domain
IT Service Management / Managed Services
Deliverable
client delivery
Required skills
P&L responsibility, team leadership, escalation management, customer relationship management, business planning, sales support, project management, ITIL service management
Preferred skills
Pre-sales support, cross-selling and up-selling, strategic account growth
Technologies
ITIL
Responsibilities
Oversee financial and operational performance of Managed Services accounts; serve as primary client contact and coordinate with internal delivery teams; develop and optimize client relationships and business plans; lead and develop on-site teams; support pre-sales activities for new client acquisition.
Seniority
Senior, hands-on IC with leadership responsibilities