Fachberater:in für eine Software für Schülerspezialverkehr 80%-100%
Core
Customer support specialist for a software platform planning and optimizing individual transportation for students with and without disabilities.
Role type
Customer support specialist (SaaS)
Builds
TerraIndividual software for special student transportation and individual passenger transport
Domain
Special education transportation / SaaS
Deliverable
client delivery
Required skills
Analytical thinking, customer service, process analysis, training delivery, documentation improvement
Preferred skills
Prior experience in special student transportation, software customer support
Responsibilities
Answer customer questions via email and phone, distinguish between usage questions, process misunderstandings, software errors, and new feature requests, explain functions to users, collect recurring questions to improve product and documentation, conduct trainings across Germany
Seniority
Individual Contributor