Mitarbeiter:in Einsatzplanung, Organisation, Innendienst / Back Office, Disposition IT (m/w/d)
Core
Coordinate IT service technician schedules, handle customer inquiries and incident reports, and manage service delivery logistics.
Role type
Operations coordinator (IT services)
Builds
Reliable IT service delivery for customers
Domain
IT services / Managed services
Required skills
Scheduling, customer service, incident management, data administration, project coordination, billing preparation
Responsibilities
Plan and coordinate service technician shifts, answer customer calls and emails regarding incidents, coordinate appointments and service rollouts, review and correct service reports, prepare invoices, manage customer and order data, support technical leadership with administrative tasks
Seniority
Entry-level / Generalist