IT-Touchpoint coordinator (f/m/d) (part-/full-time)
Core
Onsite support Touchpoint coordinator for End User Workplace service, managing hardware, logging inquiries in ITSM systems, and resolving or escalating tickets for internal users.
Role type
Onsite IT Service Desk Coordinator
Builds
End User Workplace services for internal users
Domain
IT Service Management / Workplace Support
Deliverable
client delivery
Required skills
ITSM tools, hardware management, Windows/Linux/Microsoft Office, TCP/IP networking, incident management, ITIL processes
Preferred skills
Project management, stock exchange trading systems knowledge, ITIL certification
Technologies
ITSM tools, Windows, Linux, Microsoft Office, video conferencing systems
Responsibilities
Manage hardware, log and document inquiries in ITSM systems, analyze and resolve or escalate tickets, handle walk-in/ticket/appointment support
Seniority
Mid-level, hands-on IC