French-speaking Technical Support Representative (m,f) : Database / SQL
Core
Provide technical support for customers via chat and voice channels, troubleshooting product issues using MySQL and acting as a bridge between customers and developers.
Role type
Technical Support Representative (Database/SQL)
Builds
Customer support responses and issue resolution for product users
Domain
Technology / Database Administration
Deliverable
client delivery
Required skills
MySQL, French (native/fluent), English (B2+), technical troubleshooting, customer communication
Preferred skills
Postman
Responsibilities
Troubleshoot and resolve product-related issues using MySQL, Collaborate with team members and escalate complex issues to the development team, Ensure timely and professional responses to customer inquiries, Act as a bridge between customers and developers, Communicate technical details clearly and effectively
Seniority
Entry-level, no prior experience required