Kundenbetreuer im 1st-Level-Support (m/w/d)
Hybrid
Core
First-level support agent serving educational institutions using Kufer's software to streamline daily business processes.
Role type
1st-level support agent
Builds
Software for educational institutions
Domain
EdTech / SaaS
Deliverable
client delivery
Required skills
customer service, ticket management, problem analysis, cross-team coordination, process optimization, documentation, technical learning agility
Preferred skills
career switcher or IT-adjacent training, structured work style, empathy for customer needs
Technologies
ticketing systems
Responsibilities
handle customer inquiries via phone and email, support daily software usage, analyze and troubleshoot issues, coordinate with internal teams for escalated problems, identify process optimization opportunities, document solutions and insights
Seniority
Entry-level / Junior