Service Agent (m/w/d) Filialsupport
Core
Handling technical support calls and incidents for retail store locations, including remote troubleshooting and administrative tasks.
Role type
Service Agent (Retail Support)
Builds
Operational support for retail stores
Domain
Retail / IT Support
Required skills
Technical troubleshooting, Remote support, Administrative processing, MS Office proficiency, Store operations knowledge
Preferred skills
Prior call center experience, Process optimization
Technologies
MS Office, Remote support tools
Responsibilities
Answering technical support calls from stores, Troubleshooting and resolving store issues remotely, Performing administrative tasks, Analyzing root causes of disruptions, Supporting store openings and closings
Seniority
Entry-level