Retail Support Specialist - Commerce, CA
Core
Provide Tier 2 technical support to retail stores and support New Store Opening (NSO) activities by resolving hardware, software, network, and POS issues.
Role type
Tier 2 Retail IT Support Specialist
Builds
Reliable retail technology operations and efficient store onboarding
Domain
Retail / IT Support
Deliverable
client delivery
Required skills
troubleshooting, problem-solving, ticket management, process adherence, vendor coordination, documentation, hardware/software deployment support
Preferred skills
adaptability, multi-priority management, technical curiosity
Technologies
POS systems, retail hardware, network infrastructure
Responsibilities
Troubleshoot hardware, software, network, and POS issues; manage assigned tickets to resolution; follow established troubleshooting processes and escalation paths; coordinate with vendors and internal IT teams; support hardware and software deployments and refreshes; contribute to knowledge base articles and documentation updates.
Seniority
Individual Contributor, operational level