TECHNICAL SUPPORT - BOSS REVOLUTION
Core
Provide technical assistance and support to retailers, consumers, and employees regarding computer systems, scanners, printers, and a proprietary money transfer portal.
Role type
Technical Support Representative
Builds
Ensures smooth operation of hardware and software systems for retail partners and end-users
Domain
Financial services technology / Retail operations
Deliverable
client delivery
Required skills
troubleshooting, hardware installation and repair, software installation, user training, ticket resolution, networking basics, operating systems knowledge
Preferred skills
remote desktop applications, help desk software
Responsibilities
Take calls from retailers and customers, troubleshoot issues over the phone, log calls and solutions, report recurring issues, install and modify hardware/software, resolve tickets, train users on new software, prepare reference material
Seniority
Individual Contributor, entry to mid-level
