IT Support Engineer
Core
Provide phone support and remote remediation for customer system issues, primarily serving clients in the United States.
Role type
IT Support Engineer
Builds
Remote technical support services for end-users
Domain
IT Services / Helpdesk
Deliverable
client delivery
Required skills
Microsoft operating systems administration, Microsoft desktop applications support, remote troubleshooting, software installation and upgrades, Active Directory basics, Office 365 administration
Responsibilities
Provide remote technical support, troubleshoot and resolve customer system issues, perform remote software installations and upgrades, administer Microsoft operating systems and desktop applications
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