Systemtechniker (2nd Level) (m/w/d)
Core
2nd & 3rd Level IT support for onPremise and Cloud environments for a global professional sports client in Frankfurt.
Role type
2nd Level System Technician (IT Support)
Builds
IT service and support operations for a professional sports organization
Domain
IT Infrastructure, Microsoft 365, Cloud
Deliverable
client delivery
Required skills
M365 expertise, Exchange onPrem/Online, SharePoint, MS Defender, Intune, Teams, Microsoft OS (Client/Server), Server, Network, Clients, Virtualization, Firewall management
Preferred skills
ITIL v3 Foundation or higher, Microsoft certifications
Technologies
M365, Azure, Exchange, SharePoint, MS Defender, Intune, Teams, Microsoft OS
Responsibilities
Troubleshooting technical service and support requests, handling change requests and incident inquiries, daily operations support, direct phone and email contact
Seniority
Mid-level, hands-on IC