Unified Communications and Collaboration Senior Associate
Core
Senior operational support and engineering resource for Microsoft 365 collaboration, messaging, and unified communications services globally.
Role type
Senior IC Unified Communications and Collaboration Engineer
Builds
Microsoft 365 workloads, Teams, Exchange, Enterprise Vault, and CodeTwo services
Domain
Financial Services / IT Infrastructure
Required skills
Exchange On-Premises administration, Exchange Online administration, Enterprise Vault lifecycle management, CodeTwo configuration, Microsoft Teams administration, Teams Telephony support, SharePoint administration, Microsoft Entra ID management, Azure Dynamic Groups, troubleshooting hybrid dependencies, incident management, root-cause analysis
Preferred skills
Experience guiding outsourced IT teams, Microsoft 365 Fundamentals certification, Exchange/Teams/M365 administrator certifications, ITIL Core Competencies, knowledge of Copilot and Copilot Studio, familiarity with telephony hardware (Crestron, Logitech, Poly)
Technologies
Microsoft 365, Exchange, Teams, SharePoint, Enterprise Vault, CodeTwo, Entra ID, Azure, Copilot
Responsibilities
Manage Microsoft 365 collaboration and messaging services globally, provide senior-level operational support for Exchange and Teams, maintain operational runbooks and documentation, troubleshoot technical issues across unified communications, support rollout and adoption of new capabilities, contribute to incident and change management processes, identify opportunities to simplify support processes
Seniority
Senior, hands-on IC
