Customer Support Engineer (m/w/d)
Core
First-level support engineer for sycat ONE ERP/Supply-Chain software, handling technical and functional inquiries via tickets, phone, and video calls.
Role type
Customer Support Engineer (1st-Level)
Builds
sycat ONE software solutions for ERP, Supply-Chain, and Business-Process Management
Domain
Enterprise Software / ERP / Supply Chain
Deliverable
client delivery
Required skills
technical software support, application support, customer support, log file analysis, troubleshooting, on-premises configuration, ticketing systems, SQL, Linux basics
Preferred skills
cloud technologies, software architecture, AI-assisted support tools
Responsibilities
analyze and prioritize support cases, perform error analysis and troubleshooting, document solutions for knowledge base, collaborate with development and QA teams, ensure quality standards and customer satisfaction, improve support processes
Seniority
Entry-level to Mid-level, hands-on IC