Software Support Technician
Core
1st and 2nd line support for manufacturing and ERP software (Cim50, Cim200, Cim360.cloud) for direct customers and reseller partners.
Role type
Support Technician (1st/2nd line)
Builds
Production support for manufacturing ERP solutions
Domain
Manufacturing / ERP / SaaS
Deliverable
client delivery
Required skills
Sage 200 support, SQL, troubleshooting, case ownership, knowledgebase contribution
Preferred skills
Cim200, Sicon Manufacturing, manufacturing concepts (BOMs, works orders, stock control), AI tooling
Technologies
Sage 200, Cim50, Cim200, Cim360.cloud, SQL
Responsibilities
Handle incoming support cases via phone, email, and ticket; diagnose and resolve issues; investigate configuration and data issues; escalate complex cases; update cases and communicate with customers; contribute to knowledgebase
Seniority
Individual Contributor
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