Mitarbeiter Kundenservice / Customer Service Agent (w/m/d)
Core
Support customers via email and phone across the entire customer journey for orders, deliveries, returns, payments, and products.
Role type
Customer Service Agent (via careerplan.io/jobs/10001-1003624812-S-mitarbeiter-kundenservice-customer-service-agent-wmd-at-wardow-gmbh-potsdam)
Builds
Customer support interactions and after-shipment service
Domain
E-commerce / Premium luggage and accessories
Deliverable
client delivery
Required skills
Customer service experience, E-commerce knowledge, Zendesk, ERP systems (e.g., Business Central), collaboration tools (e.g., Jira), German (fluent), English (fluent)
Responsibilities
Handle customer inquiries via email and phone, resolve complex issues independently, collaborate with logistics and finance teams, identify recurring customer needs to improve service, adopt new technologies and AI-driven solutions