AI Sales Strategy Manager (w/m/d)
Core
Strategic growth catalyst managing human sales channels and commercializing AI-driven contact channels at the intersection of human service and digital automation.
Role type
Senior IC sales strategy manager (AI & Customer Care)
Builds
End-to-end sales strategies for Voicebots, Chatbots, and Mail-KI to convert routine support into monetized cross-selling and upselling channels.
Domain
Telecom/Cloud/SaaS (STRATO, IONOS) + AI Sales Operations
Deliverable
production ML models
Required skills
Sales channel development, Sales Operations, AI monetization (Voicebots, Chatbots, Mail-KI), Outsourcing/BPO management, Customer Journey Mapping, Sales Funnel optimization, Budget planning, Cross-functional stakeholder management
Preferred skills
French, Italian, Spanish, Dutch, Swedish
Technologies
Voicebots, Chatbots, Mail-KI, Business Intelligence tools
Responsibilities
Architect and implement end-to-end sales strategies for AI contact channels; Translate human sales best practices into high-converting AI prompts and workflow logics; Manage external BPO partners to ensure delivery standards and maximize contract ROI; Implement coaching models and performance incentives for human and AI systems; Collaborate with BI and technical teams to translate sales goals into operational KPIs.
Seniority
Senior, hands-on IC