AI Sales Strategy Manager (w/m/d)
Core
Strategic growth catalyst managing human sales channels and commercializing AI-driven contact channels at the intersection of service and automation.
Role type
Senior IC sales strategy manager (AI & Customer Care)
Builds
End-to-end sales strategies for Voicebots, Chatbots, and Mail-KI to convert support into cross-selling/up-selling revenue.
Domain
Customer Care / SaaS / AI Automation
Deliverable
production ML models
Required skills
Sales channel development, Sales Operations, Monetization of automated channels, Outsourcing/BPO management, Customer Journey Mapping, Sales Funnel optimization, Budget planning, Cross-functional stakeholder management
Preferred skills
French, Italian, Spanish, Dutch, Swedish
Technologies
Voicebots, Chatbots, Mail-KI
Responsibilities
Architect and implement end-to-end sales strategies for AI contact channels; Translate human sales best practices into high-converting AI prompts and workflows; Manage external BPO partners to ensure delivery standards and ROI; Implement coaching models and incentive schemes for human and AI systems; Collaborate with BI and technical teams to optimize sales funnels and reduce revenue leakage.