Kundenbetreuer / technischer Support international (m/w/d)
Core
First point of contact for service cases for international customers and dealers, planning and supporting the outside sales team in troubleshooting and fault elimination, and processing service and repair orders.
Role type
Customer support specialist (technical)
Builds
Service and repair workflows for compact dumpers and transport solutions
Domain
Manufacturing (heavy machinery)
Deliverable
client delivery
Required skills
troubleshooting, order processing, customer communication, administrative follow-up, German (fluent), English (fluent)
Preferred skills
international customer support experience, technical vocational training
Technologies
none stated
Responsibilities
handling service and repair requests, coordinating troubleshooting with field sales, managing warranty and claims processes
Seniority
Entry-level to Mid-level