Customer Support, Service Desk
Core
Handle service requests for calibration and repair of Fluke units for EMEA customers, acting as the link between customers and Service Technicians/Logistics teams.
Role type
Customer Support Agent (Service Desk)
Builds
Service orders, pickup labels, and logistics coordination for equipment repair/calibration
Domain
Industrial instrumentation / Calibration and Repair
Deliverable
client delivery
Required skills
Customer inquiry handling, system data entry (Oracle), RMA management, logistics coordination, KPI monitoring
Preferred skills
German, French, or Dutch language knowledge
Technologies
Oracle, MS Office
Responsibilities
Handle internal and external customer inquiries via phone or email, Create service orders in systems for equipment coming in for repair or calibration, Prepare and provide pickup labels, master packing lists, and dangerous goods information, Manage Loaner pools in the UK and NL, Monitor KPIs via Visual Management and apply Problem Solving to close gaps
Seniority
Entry-level to Junior (Intermediate vocational degree or 2+ years experience)