Teamleitung Kundenservicecenter (m/w/d)
On-site
Core
Leading the customer service center for a transport company, ensuring service quality, optimizing processes, and managing customer escalations.
Role type
Team Lead, Customer Service Center
Builds
Operational customer service processes and client support for a transport company
Domain
Logistics / Transportation
Required skills
Team leadership, process optimization, KPI analysis, escalation management, MS Office, ERP systems
Preferred skills
Customer service experience, analytical thinking, English language skills
Responsibilities
Lead and manage the customer service team, ensure high service quality, analyze performance metrics, handle customer complaints and damage claims
Seniority
Mid-level, first-line management