Teamlead Customer Support (w/m/d)
Hybrid
Core
Lead and develop a growing Customer Support team focused on the transport industry, driving process optimization and customer satisfaction.
Role type
Senior Team Lead, Customer Support
Builds
Customer support operations and processes for a B2B travel management platform
Domain
Travel Management / B2B SaaS
Required skills
Team leadership, process optimization, data-driven decision making, recruitment, KPI management, agile methodology, project management, Zendesk, Cloud Telephony, Google Workspace
Preferred skills
Travel industry experience, B2B SaaS experience, technical affinity
Responsibilities
Lead and develop a team of support agents, recruit new colleagues, optimize support processes, measure and improve customer satisfaction metrics, manage team performance via KPIs
Seniority
Senior, hands-on IC