Service-Management-Consultant (m/w/d) - ID: 361
Core
Operational support and coordination for Service Governance, Stakeholder Management, Vendor Control, and Service Communication to ensure service quality and continuous improvement.
Role type
Service Management Consultant
Builds
Service governance frameworks, SLA reports, vendor performance reviews, and stakeholder communication channels
Domain
IT Service Management / Consulting
Deliverable
dashboards & analysis
Required skills
Service Management, Stakeholder Management, Vendor Relationship Management, Contract Management, SLA/KPI Reporting, Procurement Support, Cloud Services familiarity, Document Management Systems
Preferred skills
International corporate structures experience, Business Relationship Management
Technologies
SharePoint, Viva Engage, Cloud Services
Responsibilities
Optimize and document service improvements, create KPI reports and monitor SLAs, manage vendor relationships and performance reviews, coordinate stakeholder communication and workshops, support procurement and budget processes
Seniority
Mid-Senior, hands-on IC
