Kaufmännischer Mitarbeiter im Servicecenter (m/w/d) bis 80% Homeoffice
Core
Handling customer inquiries, orders, and complaints via email and chat for a home, kitchen, and lifestyle e-commerce brand.
Role type
Customer service representative (sales & support)
Builds
Customer support interactions and order processing for NicerDicer and INVICTUS brands
Domain
E-commerce / Retail
Deliverable
product features
Required skills
Email and chat communication, order processing, complaint handling, product consultation, upselling
Preferred skills
Novomind, Microsoft Dynamics
Responsibilities
Answering customer inquiries via email or chat, processing customer orders, handling complaints, consulting customers on products and offering additional products
Seniority
Entry-level / Junior