Customer Service Associate
On-site
Core
Respond to customer inquiries via email, chat, and phone, utilizing language models to analyze and reply to customer interactions.
Role type
Customer Service Associate
Builds
Customer support interactions and advocacy for Trove Brands products
Domain
Consumer goods / Direct-to-consumer e-commerce
Deliverable
dashboards & analysis
Required skills
Written and verbal communication, Typing (40-60 wpm), Helpdesk software proficiency (Gorgias, Zendesk, Freshdesk), Task-based work execution
Responsibilities
Respond to emails, chats, and calls; Analyze and reply to customers using key language models; Connect with 70–100 customers daily; Provide primary phone support; Engage in specialty assignments; Advocate for the customer voice