Representante de Atendimento ao Cliente - Customer Experience
Core
Inspire trust and generate extraordinary customer experiences across multiple channels (phone, email, chat) for millions of users in e-commerce and fintech.
Role type
Customer Experience Representative (Customer Service)
Builds
Customer support interactions and operational improvements for Mercado Livre's platform
Domain
E-commerce / Fintech
Deliverable
client delivery
Required skills
Customer service via phone/chat, goal and metrics management, technology proficiency (Google tools), higher education in Administration/HR/Accounting/Economics/Marketing
Responsibilities
Answer user queries and resolve issues via phone, email, or chat; achieve quality targets; identify and communicate operational improvements to optimize the platform experience
