Manager Auftragssteuerung und Kundenservice m/w/d
Core
Managing B2B and B2C order processing, tracking, and fulfillment, including customer communication, complaint handling, and reporting to senior management.
Role type
Manager, Order Control and Customer Service
Builds
Order management workflows and customer service processes for a firearms and optics distributor
Domain
Defense / Firearms / Optics / B2B Distribution
Required skills
Order management, ERP system administration, Customer relationship management, Complaint handling, Data management, Pricing management, Reporting, Team leadership
Preferred skills
Understanding of technical products, Organizational skills, Proactive work style
Technologies
ERP systems, MS Office
Responsibilities
Steer and optimize order entry, tracking, and fulfillment for B2B and B2C; Manage customer orders in ERP system from processing to invoicing; Maintain and structure supplier, customer, and order data; Create and manage price lists and terms in collaboration with sales; Optimize and develop the ERP system; Plan and monitor deadlines for order processing and returns; Communicate with national and international customers regarding order management; Collect customer requirements and generate structured reports for management; Handle customer complaints with internal processing and quick resolution.
Seniority
Manager, leadership experience required
