Service Now Plattform Engineer / ITSM (m/w/d)
Core
Design, develop, and maintain the global ServiceNow platform for IT Service Management (ITSM) and related processes for an automotive supplier group.
Role type
Senior ServiceNow Platform Engineer (ITSM)
Builds
Global ServiceNow application suite for internal IT operations
Domain
Automotive supply chain / Enterprise ITSM
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
ServiceNow development, ServiceNow administration, Service Portal, UI components (ITSM, ITOM, SPM), ServiceNow scripting (Business Rules, Script Includes, Client Scripts, UI Policies), Flow Designer, IntegrationHub, REST/SOAP integration, ServiceNow App Engine, Scoped Applications, Update Sets, DevOps/CI/CD, CMDB data management, Discovery, MID-Server administration, Performance Analytics, Dashboards, Reporting
Preferred skills
ServiceNow Certified Application Developer (CAD), ITIL 4 Foundation
Technologies
ServiceNow, Flow Designer, IntegrationHub, REST, SOAP, App Engine, MID-Server
Responsibilities
Plan, execute, and monitor system updates and upgrades; create system designs and implement internal customer requirements; develop and own IT solutions within the ServiceNow suite; analyze and resolve incidents; define, develop, and integrate ITSM processes; implement interface and integration requirements; provide strategic and operational consulting to internal customers; manage cross-site documentation and operation manuals.
Seniority
Senior, hands-on IC
