Service Manager Infrastructure Services / ITSM (m/w/d)
Core
Manage IT infrastructure services and ITSM processes (Incident, Problem, Change, Request) for a global automotive supplier group.
Role type
Senior Infrastructure Services Manager (ITSM)
Builds
Stable, scalable IT infrastructure services supporting global production sites and mobility clients
Domain
Automotive supply chain / IT Infrastructure Management
Required skills
ITIL processes (Incident, Problem, Change, Request, SLA), ServiceNow, IT infrastructure operations (Server, Network, Virtualization, Storage, Cloud), Major Incident coordination, Project management
Preferred skills
Cloud architecture (Azure), Hybrid environments, PRINCE2/PMP, Advanced ITIL certifications
Technologies
ServiceNow, Microsoft Azure, ITSM tools, Monitoring tools
Responsibilities
Steer and monitor ITIL processes; Act as Single Point of Contact for Service Owners and external providers; Define and report Service Levels (SLA/OLA); Manage onboarding of new locations; Lead infrastructure modernization projects; Coordinate major incidents and escalations
Seniority
Senior, hands-on IC