IT Infrastructure & Operations Manager
Core
Lead daily IT operations, service delivery, and infrastructure management for a multi-location organization, ensuring reliable end-user technology services and operational resilience.
Role type
Senior IC IT Infrastructure & Operations Manager
Builds
Reliable IT infrastructure, service delivery models, and operational roadmaps for business functions across multiple offices and remote users.
Domain
IT Operations / Enterprise Infrastructure / Cloud Services
Required skills
IT operations leadership, infrastructure management, Microsoft 365 administration, endpoint management, service desk operations, vendor management, budget management, change management, incident management, strategic planning, operational security practices.
Preferred skills
ITIL 4 Foundation, Microsoft 365/Entra ID certifications, PowerShell, low-code tools, CompTIA Security+, Azure/AWS certifications, experience in regulated environments.
Technologies
AWS, Azure, Microsoft 365, Entra ID, Exchange Online, Teams, OneDrive, SharePoint, Microsoft Purview, Microsoft Copilot, Intune, PowerShell, DevOps, VPN, Firewalls, Telephony.
Responsibilities
Lead daily IT operations and service delivery; direct service desk work and major incident coordination; establish operational procedures and change-management practices; administer Microsoft 365, Entra ID, and cloud services; oversee network connectivity, wireless infrastructure, and endpoint platforms; manage technology vendors and procurement; develop annual operating and capital budgets; maintain business continuity and disaster recovery plans; lead, coach, and develop infrastructure personnel; directly administer core platforms and participate in complex troubleshooting.
Seniority
Senior, hands-on IC leadership