Mitarbeiter im CRM Support (m/w/d)
Core
Support engineer for a cloud-native, AI-first CRM platform, analyzing technical issues and providing sustainable solutions to customers and partners.
Role type
Senior IC CRM Support Engineer
Builds
A cloud-native, AI-first CRM software platform
Domain
SaaS / CRM / B2B
Deliverable
production ML models
Required skills
Technical problem analysis, root cause identification, cross-functional collaboration, documentation, customer communication, Windows server/client environments, IT infrastructure knowledge, Microsoft technologies
Preferred skills
CRM systems experience, SQL, remote desktop tools, cloud applications, AI-driven products
Technologies
CRM platforms, Microsoft technologies, Windows Server, Cloud technologies, Claude
Responsibilities
Handle complex support inquiries via phone, email, or remote desktop; identify causes and develop solutions; coordinate and track tickets; document solutions; collaborate with consulting, product, and engineering teams; provide feedback on customer requirements
Seniority
Mid-level, hands-on IC
