IT Support Specialist mit Schwerpunkt Client Management (m/w/d)
Core
IT Support Specialist providing proactive client management and technical support for workplace systems and devices in a law firm.
Role type
IT Support Specialist (Client Management)
Builds
Reliable IT operations and user support for a German law firm
Domain
Legal services / IT Infrastructure
Required skills
IT support, Microsoft Windows, Microsoft 365, Teams, Endpoint Central, Mobile Device Management, ticketing systems, user onboarding/offboarding, hardware management, documentation, stakeholder communication
Preferred skills
DATEV, iManage, proactive problem solving, process improvement
Technologies
Endpoint Central, Microsoft 365, Teams, DATEV, iManage
Responsibilities
Process IT service requests and incidents in the ticketing system, provide proactive monitoring and remediation using client management tools, manage user onboarding, offboarding, and device lifecycle, support internal IT projects, maintain documentation, collaborate with external vendors (via careerplan.io/jobs/10001-1003391749-S-it-support-specialist-mit-schwerpunkt-client-management-mwd-at-seitz-partnerschaftsges-mbb)
Seniority
Mid-level, hands-on IC
