Kundenberater/in
Core
First point of contact for clients, providing empathetic and solution-oriented consultation on products, prices, and contracts, while managing complaints to ensure customer satisfaction.
Role type
Customer Advisor (Sales & Support)
Builds
Customer service interactions and sales support for private and corporate clients of leading European brands
Domain
Telecommunications and Energy
Deliverable
client delivery
Required skills
Empathy, patience, solution-oriented approach, independent problem solving, negotiation
Preferred skills
Experience in customer service, sales, or complaint management, fluent German (C1/C2), English
Technologies
None stated
Responsibilities
Individual and solution-oriented customer consultation, handling inquiries about products and contracts, professional complaint management, collaborating with sales, technical, and product management teams
Seniority
Entry-level to Junior, open to career changers
