Mitarbeiter im IT-Service Desk für den 2nd und 3rd Level Support (m/w/d)
Core
Providing 2nd and 3rd level IT support via phone and email, managing tickets, and performing user administration and remote installations.
Role type
IT Service Desk Technician (2nd/3rd Level Support)
Builds
IT services and infrastructure for clients
Domain
IT Services / Managed Services
Deliverable
client delivery
Required skills
Ticket management, user administration, Active Directory, M365, Microsoft Client/Server OS, Virtualization (VMware, Hyper-V), basic networking, firewall basics, backup basics
Preferred skills
Quereinsteiger (career switcher)
Technologies
M365, VMware, Hyper-V, Sophos, Veeam