Support & Service Desk Analyst (m/w/d) - Active Directory / Microsoft 365
Core
Central contact person for IT support handling incidents and service requests via phone, email, or ticketing system.
Role type
IT Support Analyst (Active Directory / Microsoft 365)
Builds
User accounts, device configurations, and support for internal IT infrastructure
Domain
IT Infrastructure / Enterprise Support
Required skills
Active Directory, Microsoft 365, ticketing systems, device installation and configuration, troubleshooting
Preferred skills
IT-related training or multi-year experience in 1st & 2nd level support, structured and independent work style
Technologies
Active Directory, Microsoft 365, Office applications
Responsibilities
Process incoming incidents and service requests, create user accounts and manage groups in Active Directory, configure and test new devices, perform error analysis and resolve recurring issues, support IT projects like system migrations
Seniority
Entry to Mid-level, hands-on IC