Disponent:in (m/w/d) Einsatzsteuerung im Kundendienst
Core
Coordinating customer service appointments, dispatching field teams, and ensuring the right people are at the right place at the right time.
Role type
Service dispatch coordinator
Builds
Customer service operations and field team deployments
Domain
Customer service / Operations
Required skills
Appointment planning, dispatch coordination, stakeholder communication, digital tool proficiency, ERP systems, prioritization, process optimization
Preferred skills
Technical understanding, AI tools, collaboration platforms
Responsibilities
Coordinate customer appointments, manage field team deployments, communicate with internal and external stakeholders, document and optimize processes, handle spontaneous changes and new requirements
Seniority
Mid-level, hands-on IC