Service Operations / Request Manager (m/w/d) IT-Betrieb
Core
Managing IT service requests, incidents, and change processes to ensure operational stability and continuous service improvement.
Role type
Service Operations / Request Manager (IT Operations)
Builds
IT service stability and operational efficiency for internal business units
Domain
IT Operations / Service Management
Required skills
Incident management, Change management, IT support (Level 2), Ticket system management, Technical documentation, Asset management, Network basics, OS administration
Preferred skills
IT operations affinity, Trend analysis, Service quality improvement
Responsibilities
Triage and categorize service requests and incidents, Diagnose technical issues and develop solutions, Prioritize incidents per process, Create technical documentation, Coordinate maintenance windows, Manage access concepts for service providers, Proactively identify trends for service improvement
Seniority
Mid-level, hands-on IC