Director - Kundenmanagement (m/w/d)
Core
Develop and implement customer management strategy, drive revenue and margin growth, and lead sales, product management, and technical service teams for B2B chemical cleaning solutions.
Role type
Director of Customer Management / Sales Leadership
Builds
Long-term B2B customer partnerships and strategic key accounts for industrial cleaning products
Domain
Chemical industry / B2B industrial services
Required skills
Strategic planning, Key Account Management, revenue and margin management, team leadership, cross-functional project orchestration, contract negotiation, market analysis, ERP program oversight
Preferred skills
Experience in wholesale and foreign trade, technical sales understanding, escalation management
Technologies
ERP systems
Responsibilities
Develop and implement customer management strategy, ensure smooth order processing and forecasting, conduct market analysis and pricing strategy, handle customer escalations, lead and develop sales and service teams, coordinate with operations and supply chain
Seniority
Director, hands-on leadership