Teamleitung (m/w/d) Technischer Service Innendienst
Core
Leading the Technical Service In-House team to support complex media pumping solutions and drive process optimization.
Role type
Senior Team Lead, Technical Service In-House
Builds
Optimized service processes and customer support workflows for NETZSCH Pumpen & Systeme
Domain
Industrial machinery (pumps) / Technical Service
Required skills
Team leadership, process optimization, customer relationship management, training & coaching, strategic planning, KPI development, market analysis
Preferred skills
Product knowledge of NETZSCH pumps, SAP proficiency, English fluency
Technologies
SAP, MS-Office
Responsibilities
Lead and coach the Technical Service In-House team, optimize service processes and interfaces, support customer inquiries and key account management, conduct and support partner/customer training globally, develop and implement KPIs, monitor market competition